In our industry, By the Hour and Flat Rates are typically the two ways to charge for services. Unfortunately, using the Flat Rate method usually results in being over-charged, more often than not, for parts and labour because service providers who use the Flat Rate method take the mean cost, or higher, to calculate their rates for services based on past sales.
It is important to point out that plumbing can be very different in different homes, resulting in variance of service times and parts required. This is why, at KaiTech, we bill by the hour. We strongly believe you should only pay for the services, parts and time required to complete your service request and not someone else's. We will give you a complete estimate before any work begins, inform you of available options, and discuss the pros and cons of each option available so you can make the best decision for you, your family, and your budget.